Privacy Policy

Last updated: 02/02/2026

This Privacy Policy explains how Krazed Entertainment Ltd, trading as Krazed Competitions, styled as KRAZED (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you use our website and services.

By using our website, creating an account or entering a competition, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Krazed Entertainment Ltd
Trading as Krazed Competitions (KRAZED)
Company Number: 16956100
Registered with the UK Information Commissioner’s Office (ICO)

Registered office details are available on the Website.

Krazed Entertainment Ltd is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
 Email: [email protected]

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. We would, however, appreciate the opportunity to address your concerns first.

2. Who This Policy Applies To

This Privacy Policy applies to:
 • Visitors to our website
 • Registered users and account holders
 • Competition entrants
 • Winners
 • Individuals who contact us

Our website and competitions are only open to individuals aged 18 and over. We do not knowingly collect data from anyone under 18. If you become aware that someone under 18 has provided us with personal data, please contact us immediately and we will take steps to delete such information.

3. The Personal Data We Collect

We may collect, use, store and transfer different types of personal data, including:

Identity Data
Full name, date of birth, username or display name.

Contact Data
Email address, postal address, telephone number.

Account Data
Login credentials, account status, verification status, wallet balance.

Transaction Data
Entries purchased, competition participation, payment status, withdrawal history.

Financial Data
Bank account details (for withdrawals only). We do not store card details.

Technical Data
IP address, browser type, device information, operating system, cookies, session data.

Usage Data
Pages viewed, actions taken on the website, competition interactions.

Marketing & Communications Data
Your preferences for receiving marketing communications.

Verification Data
Photographic ID, proof of address and related documents required for withdrawals and compliance checks.

We do not collect special category data such as information relating to race, religion, health or political views.

4. How We Collect Your Data

We collect personal data through:
 • Account registration and competition entry
 • Payments and withdrawals
 • Free postal entries
 • Contact forms and email communications
 • Identity verification checks
 • Cookies and similar technologies
 • Third-party service providers (e.g. payment processors, analytics providers)

5. How We Use Your Personal Data

We use your personal data to:
 • Create and manage your account
 • Process competition entries and prizes
 • Credit and manage wallet balances
 • Verify identity and prevent fraud
 • Process withdrawals
 • Communicate with you about competitions and your account
 • Comply with legal and regulatory obligations
 • Improve and secure our website and services
 • Send marketing communications where permitted

6. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:
 • Performance of a contract
 • Legal obligation
 • Legitimate interests (e.g. fraud prevention, service improvement)
 • Consent (for marketing communications)

7. Marketing Communications

You may receive marketing communications from us if you have opted in or where permitted by law.

You can opt out at any time by:
 • Clicking the unsubscribe link in emails
 • Updating your account preferences
 • Contacting us directly

Service-related communications (such as competition confirmations or withdrawal notifications) will still be sent where necessary.

8. Cookies and Tracking

We use cookies and similar technologies to:
 • Operate and secure the website
 • Remember your preferences and settings
 • Analyse website usage and improve performance
 • Deliver relevant advertising (with your consent)

Cookie types we use:
• Essential cookies – required for website functionality (cannot be disabled)
• Performance cookies – help us understand how visitors use the site
• Marketing cookies – used to deliver relevant advertising (requires consent)

You can manage cookie preferences through your browser settings or our cookie banner when you first visit the site.

For more information about cookies, visit www.allaboutcookies.org

9. Sharing Your Data

We may share your personal data with trusted third parties where necessary, including:

• Payment processors (Cashflows) – we share transaction data to process payments and withdrawals. We do not store full card details
• Competition platform provider (RaffleX), acting as a data processor on our behalf, which provides the technology infrastructure for our competitions
• Identity verification providers – to verify your identity for withdrawals and compliance
• Website hosting and IT service providers – for secure data storage and website operation
• Analytics and marketing platforms – to understand usage and improve our services
• Regulators, law enforcement or authorities where required by law

We never sell your personal data.

10. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

Access to personal data is restricted to authorised personnel only.

11A. Data Breaches

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and will inform you directly where required by law.

12. Data Retention

We retain personal data only for as long as necessary to:
 • Provide our services
 • Comply with legal and regulatory obligations
 • Resolve disputes and enforce our agreements

Certain records may be retained for up to 7 years where required by law.

Identity verification documents are retained for 7 years to comply with anti-money laundering regulations, or until you request deletion (whichever is longer where legally required).

12A. Automated Decision-Making

We may use automated systems to detect fraud, assess risk and verify accounts. Where automated processing significantly affects you, you have the right to request human review of the decision.

13. Your Legal Rights

You have the right to:
 • Access your personal data
 • Correct inaccurate data
 • Request deletion of your data
 • Restrict or object to processing
 • Withdraw consent for marketing
 • Request data portability
 • Lodge a complaint with the ICO

Requests can be made by contacting us using the details above. We may need to verify your identity before fulfilling a request.

14. Publicity and Winners

Winners may be announced using their chosen display name.

With consent, we may use winner names or images for promotional purposes.

Refusal of publicity does not affect prize entitlement.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on the Website.

15A. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.